How It Works

Shopping At CarPortal


How do I complete my purchase?

The best way to complete your purchase is to contact us via chat, email or phone to answer any questions you may have about the cars you’re interest in. Once you’ve decided on a vehicle you can complete the process online or continue working with customer service.

Is pricing negotiable? Is there a discount for cash purchases?

Our pricing is fixed and extremely competitive. Negotiations are a time consuming and painful part of buying a car so we’ve eliminated that part of the process. However, that doesn’t mean that you should pay more. Our prices are generally 10% lower that CarMax and all other major new and used car dealers.

What if I buy the car and I’m not happy with my purchase?

Every car we sell for delivery in California comes with a 3 day 300 mile 100% money back guarantee. Just contact us within that time period if you’re unhappy with your purchase. We’ll take it back and provide you a full refund.

What is involved in your certification process?

Our trained technicians complete a 100 point inspection and testing process on every vehicle. We test all major and many minor components for quality and wear. Of course we replace or repair anything we find that does not meet our standards.

Is there a warranty?

Most cars come with the remainder of the manufacturers warranty. The remaining years/months and miles of warranty is clearly stated in the vehicle description. If a car is completely out of warranty we include a 90 day warranty at our cost…yes that’s right at our cost.

When are you open? What are your hours?

Live customer service is available 24 hours a day 7 days a week via phone, email and chat. Technical support and finance are available from 9am to 9pm pacific time via phone. We don’t have a sales department.

Are the pictures, 360 spins and interiors just sample images or real?

We take time to carefully photograph every car in our inventory. The pictures you see of our inventory represent the exact vehicle that will be delivered to you.

Can I come to you to test drive a car that I’m interested in?

In general we don’t offer test drives. If for any reason whatsoever you’re unhappy with your purchase, the car can be returned for a full refund within 3 days or 300 miles.

What if I’m in Seattle, Portland, Las Vegas or Phoenix?

Please bookmark this page…we’re on our way there.

Why do you sell only in California?

Our business model is built around ensuring customers receive an extraordinarily high level of service. When you spend thousands of dollars for a product, we want to make sure we are nearby to help personally resolve any problems.

Can you acquire a specific car that I’m looking for?

We sell what we have in the warehouse. That’s one of the ways we keep prices low.

Do you take trade-ins?

Yes. We’ll pay you fair market value for your old car.

How can I be certain the car I’m purchasing is a great car?

Every car we sell comes with a CARFAX report so you know the cars history. We also carefully inspect, recondition, test drive and certify every car we sell.

Should I buy an extended warranty?

Please review this article from Consumer Reports to help you decide.

Are you a licensed car dealer?

We sure are! We have been licensed to operate in California since 2016.

Payment Details


What forms of payment do you accept?

Cashiers check, personal check, wire transfer and ACH. Please do not plan on handing our delivery driver a manila envelope full of cash.

Warranty Information


Is there a warranty?

Most cars come with the remainder of the manufacturers warranty. The remaining years/months and miles of warranty is clearly stated in the vehicle description. If a car is completely out of warranty we include a 90 day warranty at our cost…yes that’s right at our cost.

Should I buy an extended warranty?

Please review this article from Consumer Reports to help you decide.

What if I buy the car and I’m not happy with my purchase?

Every car we sell for delivery in Northern California comes with a 3 day 300 mile 100% money back guarantee. Just contact us within that time period if you’re unhappy with your purchase and we’ll take it back and provide you a full refund.

How can I be certain the car I’m purchasing is a great car?

Every car we sell comes with a CARFAX report so you know the cars history. We also carefully inspect, recondition, test drive and certify every car we sell.

What is involved in your certification process?

Our trained technicians complete a 100 point inspection and testing process on every vehicle. We test all major and many minor components for quality and wear. Of course we replace or repair anything we find that does not meet our standards.

EV Specific Information


How long will the battery last until I have to replace it?

Every manufacturer provides a lengthy warranty on the battery to give you some comfort that its going to last. People have driven EV’s well over 100,000 miles and the batteries still work great. Here are a few articles in case you want to geek out on batteries:

Is the battery in the car I’m buying a good one?

Yes. Checking battery condition is part of the certification process.

Can you supply a LeafSpy report for the car that I’m planning to buy?

Yes. Upon your request a technician will extract the report from the car and provide it to you via email.

Home Delivery


Where do you deliver?

Currently we deliver to the San Francisco Bay Area. Usutally we deliver to your home address on the purchase agreement.

How long will delivery take?

One week or less after completion of documents and payment or loan processing. If you’re in a rush because you need a car ASAP, we can accelerate the process just for you at no additional cost.

Can I swing by and pick up the car?

We prefer delivery just like Amazon. If none of this is making sense, perhaps try shopping here, here or here. All are reputable brick and mortar car dealers with dozens of locations in California.

Will you deliver to my office, business or other place of work?

Yes that’s no problem, but remember we still need your home address for registration and taxes.

Easy Online Financing


Do you offer financing?

Yes! We offer competitive financing from the largest and bestest banks and credit unions. Just apply online here.

Can I use my own financing?

Yes you certainly can. We’ll work with your bank directly and try to minimize the paperwork for you.

What if I don’t have perfect credit?

We have access to lenders who serve customers with less than perfect credit and we’ll work with you to find a fair deal based on your situation.

Should I purchase GAP insurance?

If you are financing a car, GAP insurance is a good thing to have in case the car is stolen or totaled in an accident. Our finance department will discuss this with you at the time of purchase.

Can the cost of a charger and installation be included in my financing?

Yes although there are some exceptions. Please contact Customer Service to discuss the details.

What tax rate will I pay?

The local sales tax rate at the address on your purchase agreement and vehicle registration.

Do you take trade-ins?

If you are financing a car, GAP insurance is a good thing to have in case the car is stolen or totaled in an accident. Our finance department will discuss this with you at the time of purchase.

Registration & Taxes


What about registration and DMV stuff?

We take care of all of it so you don’t have to.

How much are your documentation fees?

We charge a flat $100 documentation fee. Anyone who is advertising “no fees” is just baking the fees into the price of the car. You’re not falling for that are you?

What tax rate will I pay?

The local sales tax rate at the address on your purchase agreement and vehicle registration.

Can I waive registration and taxes? I’m taking the car out of state immediately.

We currently sell and deliver cars in California only, and require payment of state sales tax and registration fees. We’ll be conquering the rest of North America in the near future.

Can I apply for handicap plates with you?

No, current DMV rules require going through a DMV branch to get handicap plates. You can use your placard in the meanwhile.

Will you do military registration exemptions?

Yes. Thank you for your service.

Charging Your EV


Can the cost of a charger and installation be included in my financing?

Yes although there are some exceptions. Please contact Customer Serivce to discuss the details.

Can I charge my EV at home?

Yes! There are some useful links at the bottom of this page with several resources to help you learn all about charging at home.

Can you provide me with a home charger and installation?

Yes we offer chargers by Juice Box, Clipper Creek and Tesla for home installation.

How do I find commercial chargers if I need one during a road trip?

The folks at Plugshare have an app for that right here. It’s pretty amazing how many chargers are on the West Coast at this point and how many more are coming.

Is a charge cord provided with the EV’s you sell?

Yes every plugin vehicle is provided with an original equipment charging cord from the manufacturer.

What charging upgrades are available?

There are some great options in the PlugShare Store. Check it out here.

How long will it take to charge?

The charge cord provided with your vehicle will generally charge your car overnight. Faster options are available for home use which can recharge your car in as little as 3 hours. Commercial chargers at locations throughout California can recharge your car in 30 minutes during a road trip.

Get in touch with CarPortal

We’d love to hear from you.

1806 W Fremont St
Stockton, CA 95203